Information We Collect

Personal Information: We collect personal information that you voluntarily provide to us through our contact forms, including your name, email address, phone number, business name, and any other information you choose to provide.

Website Usage Information: We automatically collect certain technical information when you visit our website, including your IP address, browser type and version, operating system, pages visited, time spent on pages, and referring website.

Communication Records: We maintain records of our communications with you, including emails, phone calls, and messages sent through our website.

We do not use third-party tracking cookies or advertising networks that collect personal information for marketing purposes.

How We Use Your Information

Service Provision: To provide, maintain, and improve our digital marketing services and respond to your inquiries and requests.

Communication: To communicate with you about our services, send you information you have requested, and provide customer support.

Business Operations: To process transactions, maintain business records, and conduct our business operations effectively.

Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

Website Improvement: To analyze website usage patterns and improve our website's functionality, content, and user experience.

Marketing: To send you marketing communications about our services, but only with your explicit consent. You can opt out at any time.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

Consent: When you have given us clear consent to process your personal information for specific purposes.

Contract Performance: When processing is necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract.

Legitimate Interests: When we have a legitimate business interest in processing your information, such as improving our services or website functionality.

Legal Obligation: When we are required by law to process your information.

Information Sharing and Disclosure

We do not sell, trade, rent, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.

Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These parties are bound by confidentiality agreements and are prohibited from using your information for any other purpose.

Legal Requirements: We may disclose your information when required by law, court order, or legal process, or when necessary to protect our rights, property, or safety, or that of others.

Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security measures include encryption of data in transit and at rest, secure servers, regular security assessments, and access controls.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

In the event of a data breach that may affect your personal information, we will notify you and relevant authorities as required by applicable law.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Contact form submissions and communications are typically retained for up to 7 years for business and legal purposes.

Website usage data is typically retained for up to 2 years for analytics and improvement purposes.

When personal information is no longer needed, we will securely delete or anonymize it.

Your Rights and Choices

Access: You have the right to request access to the personal information we hold about you.

Correction: You have the right to request correction of any inaccurate or incomplete personal information.

Deletion: You have the right to request deletion of your personal information, subject to certain exceptions.

Portability: You have the right to request a copy of your personal information in a structured, commonly used format.

Restriction: You have the right to request restriction of processing of your personal information in certain circumstances.

Objection: You have the right to object to processing of your personal information for marketing purposes or based on legitimate interests.

Withdraw Consent: Where processing is based on consent, you have the right to withdraw consent at any time.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence.

When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

These safeguards may include standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and, where required by law, provide additional notice.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions about this Privacy Policy, want to exercise your rights, or need to contact us about privacy matters, please reach out to us:

Email: hello@nobells.com.au

Address: Newcastle, NSW, Australia

We will respond to your inquiry within a reasonable timeframe as required by applicable law.